JAMB Lifts Restrictions on SIM Swap and Email Address Changes
JAMB Lifts Restrictions on SIM Swap and Email Address Changes
The Joint Admissions and Matriculation Board (JAMB) has lifted its restrictions on SIM swaps and changes to registered email addresses, introducing a controlled process to help candidates who have lost access to their registered phone numbers or email accounts.
The new policy, which takes effect on Monday, September 21, 2026, will allow eligible candidates to update their registered GSM numbers, email addresses, or both through a secure verification process.
According to the Board, the decision is intended to address the difficulties faced by candidates who can no longer access their registered SIM cards or recover their email accounts, particularly those who need their existing credentials to register for subsequent Unified Tertiary Matriculation Examination (UTME) exercises.
Why JAMB Lifted the SIM Swap and Email Change Ban
JAMB had previously prohibited SIM swaps and changes to registered email addresses as part of measures to protect candidates’ profiles and prevent unauthorized access.
However, following the introduction of enhanced security measures, including stronger identity authentication and biometric verification systems, the Board has reviewed the policy.
Under the revised arrangement, candidates with genuine reasons for changing their registered contact details can now do so through a controlled process.
The initiative is also designed to reduce the difficulties and inconvenience associated with losing access to registered credentials and make the admission process more convenient for candidates.
JAMB SIM Swap and Email Change: Important Information
Although JAMB has approved the changes, the Board emphasized that the service will be subject to strict authentication procedures to prevent impersonation, fraud, and unauthorized changes to candidates’ records.
Candidates should note the following:
- The service takes effect on September 21, 2026.
- Applications must be processed at designated JAMB CBT (PTC/PRC) centers, including JAMB State Offices where applicable.
- Candidates can request a GSM number change, an email address change, or both.
- The service can only be used once.
- Biometric verification is compulsory.
- A duly executed court affidavit is required.
Requirements for JAMB SIM Swap and Email Address Change
Candidates who wish to change their registered phone numbers or email addresses must provide the following:
- New GSM number: The new phone number to be registered, if requesting a SIM swap.
- New email address: The new email account to be registered, if requesting an email change.
- Court affidavit: A duly executed court affidavit, scanned and ready for upload.
Candidates should ensure that their new contact details are correct before submitting their applications.
How to Change Your Registered JAMB Phone Number or Email Address
JAMB has outlined the following steps for candidates seeking to use the SIM swap or email change service:
Step 1: Log in to your JAMB e-Facility profile
Access your JAMB e-Facility profile using your existing email address, registration number, or profile code.
Step 2: Make the required payment
Select “SIM Swap/eMail Change Payment” from the menu and pay the prescribed service fee.
Step 3: Visit an authorized JAMB center
Proceed to a designated JAMB CBT (PTC/PRC) center or an applicable JAMB State Office.
At the center, access the SIM Swap/eMail Change QuickLink.
Enter your profile code or existing GSM number and click “Fetch Details.”
Step 4: Complete biometric verification
Undergo the required biometric verification.
Select the service you want:
- GSM Number Only
- Email Address Only
- Both GSM Number and Email Address
Step 5: Enter your new details and upload the affidavit
Provide your new GSM number, email address, or both, depending on the service requested.
Upload the scanned copy of your duly executed court affidavit.
Step 6: Submit your application
Click “Update” to complete the process.
A confirmation message will appear once the update has been successfully completed.
Important Warning to JAMB Candidates
JAMB has advised candidates to exercise caution and use only designated CBT (PTC/PRC) centers for SIM swaps and email address changes.
The Board also emphasized that the service is available only once, making it important for candidates to provide accurate information when submitting their requests.
The removal of restrictions on JAMB SIM swaps and registered email address changes is expected to provide relief to candidates who have genuinely lost access to their registered phone numbers or email accounts.
With the introduction of biometric verification and other security measures, JAMB aims to make the process more accessible while protecting candidates’ personal information and admission records.
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